Welcome to Shadowed Palm Gold & Gems

How To Order

We respond promptly to inquiries. Please refer to the item code number when ordering or asking questions. Customer satisfaction is important to us!

For your convenience, all of our items can be purchased using paypal through our secure shopping cart. If you prefer not to use paypal, you can call us directly and we will be happy to process your credit card payment over the phone.

International Ring Size Conversion Chart

Payment & Shipping Terms

PAYMENT	Payment by money order, cashier's check, personal or corporate check takes 7 business days to clear. We also accept PayPal for your credit card needs, or you may email us through our secure server - or call us and we can take your VISA card directly.
SALES TAX	Florida residents must pay 6 - 7.5% sales tax. Please contact us with your address. Tax is determined by county of residence in Florida.
SHIPPING	We are happy to provide shipping within the Continental 48 States by United States Postal Service Priority Mail. Our goal is to serve you. If you prefer another shipping method, please ask. We will provide you with the appropriate information and fees. Most items are shipped within two days after payment has cleared. Custom made or sized items will require some preparation time prior to shipping. We will happily inform you of exact time frames. We do require that all packages be insured for the actual value of the item. The insurance fee will be added to the cost of shipping. We are happy to provide international shipping. Please contact us with your address for a fee schedule. All duties and customs fees for international shipments are the sole responsibility of the buyer. Check with your local customs office for formation prior to purchase.
REFUND POLICY	If you are unsatisfied for any reason, you may return the item for a full refund within 7 days after receiving the item. Any jewelry that has been sized, set, unset or modified by the customers once they have received it is non returnable. All items must be returned in original condition. Layaway is available with a required 50% deposit. After the initial deposit a payment is appreciated on the 1st of every month. No refunds on layaway payments, unless canceled within thirty (30) days of inception. The refund will be in the same form as the purchase was made. *Shipping and Certifications are non-refundable.
CONTACT US	Shadowed Palm Gold and Gems is available to you seven days a week. Please feel free to contact us at (239) 989-6159 or email us at info@palmgoldandgems.com. We would love to hear from you and welcome questions. If you do not see the item you are looking for on our site, please do not go elsewhere! We want to find if for you.